"Warranty: Keys to Warranty Service"
(CS204 - 4 hour class)
"Exceeding Your Customer’s Expectations"
(CS201 - (4 hour class)
This course highlights empowerment, subcontractors,
service standards, survey, feedback and listening to the customer. 

Instructor:
Wallace West

NAHB Member Fee:
$150.00 for both classes
$ 90.00 for one class
Includes Lunch

1.  Fax/send registration and check
2.  Fee must be received prior to seminar
3.  Seating is limited, sign up ASAP
4.  Reservation and payment deadline November 10th

Note: NAHB classes included in the 21st Century Expo will
also be accepted for credit towards your NCBI Certification.

· Accredited Builder (AB) Certificate requires - 72 hours of course instruction
· Accredited Associate (AA) Certificate requires  - 48 hours of course study
· Accredited Master Builder (AMB) Certificate - Requires an additional 40 hours of course instruction.